In short: you can exchange any eligible item within 3 days of delivery for a different size, colour or style. If we sent something defective, damaged or wrong, we fix it at our cost — including delivery both ways.

1. Your 3-day exchange window

Let us know within 3 days (72 hours) of receiving your parcel that you would like an exchange. Call or WhatsApp us, message us on Facebook, or email us with your order number and a photo of the item. Requests made after 3 days cannot be accepted, except for manufacturing defects that could not have been noticed on delivery.

2. What can be exchanged

  • Items that are unworn, unwashed and unaltered, with all original tags attached and in the original packaging.
  • Items free of perfume, deodorant, make-up, stains or odours.
  • You may exchange for another size or colour of the same product, or for a different product of equal or higher value (you pay the difference).

Not eligible: items marked “Final Sale”, items damaged after delivery, and items that have been worn, washed or altered.

3. How to exchange

  1. Contact us within 3 days of delivery with your order number, the item and the size, colour or product you would like instead.
  2. We confirm the exchange and arrange the return of the item with you.
  3. Send the item back in its original condition and packaging.
  4. We inspect it and dispatch your replacement, usually within 48–72 hours of receiving the returned item.

4. Delivery charges

  • Our mistake (defective, damaged, or wrong item or size sent): we cover the delivery both ways.
  • Change of size, colour or mind: you pay the delivery charge for sending the item back and for the new parcel.

5. Defective, damaged or wrong items

Please check your parcel when it arrives. If anything is defective, damaged or not what you ordered, contact us within 3 days of delivery with photos (an unboxing video helps). We will replace it free of charge. If a replacement is not available, we will refund you in full.

6. Refunds

We offer exchanges rather than refunds. A refund is given only when an item is defective or wrong and no replacement is available, or when an exchange item costs less than the original (you receive the difference). Approved refunds are sent to your bKash or Nagad account within 3–7 working days of us receiving the item. Delivery charges are not refundable unless the problem was our mistake.

7. Cancelling an order

You can cancel free of charge any time before your order is dispatched — just call or message us. Once dispatched, the order can be exchanged under this policy after delivery.

8. Contact us

This policy applies to orders placed on aeternabd.com. Last updated: 28 September 2026.